Frequently Asked Questions
Orders & Shipping
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You can place an order directly through our website using the checkout process. Alternatively, you can contact our support team via chat or the contact page for assistance with custom jewelry orders.
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Yes, we ship to over 175 countries worldwide. Our global shipping ensures customers can shop from anywhere with ease.
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Standard delivery takes approximately 25 days with free shipping. Express shipping is available and typically delivers within 15 days.
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Yes, we offer free shipping on most of our products. Any exceptions will be clearly mentioned at checkout.
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Tracking details are shared via email within 7 days of placing your order. You can use the provided link or tracking code to monitor your shipment.
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Delays may occur due to public holidays or unforeseen circumstances. If your order is not delivered within 30 days, you can contact our support team or raise a ticket for assistance.
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Orders can be canceled within 7 days of placement. Changes or replacements are generally allowed for silver jewelry, while gold and custom pieces are non-changeable.
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Yes, express shipping is available at an additional cost. It typically reduces delivery time by 7–11 days depending on your location.
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Yes, each piece is securely packed using microfiber cloth, protective boxes, and cushioning materials. Additionally, every item undergoes a 3-layer quality check by expert gemologists before dispatch.
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We generally do not charge additional customs or import duties. However, in rare cases, local regulations may apply.
Payments & Pricing
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We accept Shop Pay, Google Pay (GPay), PayPal, Apple Pay, and major credit/debit cards including Visa, MasterCard, and American Express. All payment methods are secure and encrypted for safe transactions.
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No, we do not offer Cash on Delivery. This is because all our jewelry is made-to-order or customized, ensuring quality and authenticity before dispatch.
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We do not offer EMI directly, but installment options are available through Shop Pay. Eligibility depends on your region and payment provider at checkout.
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Yes, all listed prices are inclusive of applicable taxes. There are no hidden charges during checkout.
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Yes, pricing varies based on carat weight, metal type, design complexity, and making charges. Custom pieces are priced accordingly to reflect craftsmanship and materials used.
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Yes, all transactions are processed through secure payment gateways like Shop Pay and PayPal, which use advanced encryption and fraud protection. Payments made via credit or debit cards are also protected with industry-standard security protocols.
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Yes, we regularly offer exclusive deals and promotions. You can subscribe to our newsletter to receive updates and special offers directly in your inbox.
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Currently, only one payment method can be used per order. However, installment options through payment providers still allow flexible payment handling.
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We accept payments in over 100+ currencies. Currency is automatically adjusted based on your location at checkout.
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Yes, an invoice will be sent to your registered email after purchase. It includes complete order and payment details for your reference.
Returns, Exchanges & Warranty
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We offer a 15 to 30-day hassle-free return policy from the date of purchase—no questions asked. Whether your order was placed online or by phone, we ensure a smooth and secure return experience.
To be eligible for a refund, items must be returned in their original condition, unused and undamaged, along with all tags, certificates, and original packaging. A valid proof of purchase is also required.
For security reasons, we recommend not mentioning jewelry or diamonds on the outer packaging when returning your item.
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You can request a return within 15 to 30 days of purchase. This gives you enough time to evaluate your purchase with confidence.
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Yes, exchanges are available for eligible products. Once your item is verified, we will process a replacement based on your request.
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Customized or gold jewelry above $1000 is not eligible for return. This is due to the personalized nature and production process of such items.
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If you receive a damaged item, please notify us within 48 hours of delivery to ensure a quick resolution. You can share clear images or videos of the product via WhatsApp at +91 9824017091 or email us at info@loosemoissanite.com
Once our team verifies the issue, we will arrange a replacement for your product at the earliest.
Please note: Claims reported after 48 hours of delivery may not be eligible for replacement. -
We do not offer a formal warranty. However, each product undergoes strict quality checks to ensure durability and craftsmanship before delivery.
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To initiate a return or exchange, please contact our support team first for verification. Once your request is approved, you will need to securely ship the item to the following address:
A-502, City Centre,
Near Resham Bhavan, Lal Darwaja,
Surat, Gujarat 395003, India
After we receive and inspect the returned item, we will process your request and dispatch a replacement shipment to you promptly. -
We do not charge return processing fees. However, customers are required to bear the cost of shipping the item back to us.
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Refunds are processed after the returned item is received and verified. The amount is typically credited within a few business days to your original payment method.
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We currently do not offer lifetime maintenance services. However, we ensure high-quality craftsmanship so your jewelry remains durable over time.
Jewelry Care & Maintenance
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Clean your jewelry at home by soaking it in lukewarm water with a few drops of mild soap, then gently brushing with a soft toothbrush—especially around the moissanite and settings. Rinse with clean water and pat dry with a soft, lint-free cloth. Avoid harsh chemicals, and store pieces separately to prevent scratches.
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Yes, you can wear your jewelry daily—especially pieces made from gold (yellow, rose, or white) and moissanite, as they are durable for everyday use. However, to maintain their shine and longevity, avoid exposure to harsh chemicals, perfumes, and heavy physical activities, and remove them before sleeping or showering.
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Yes, it’s best to remove your jewelry before swimming or bathing. Chlorine, saltwater, and soaps can damage the metal (gold or silver), dull the shine of moissanite, and loosen settings over time. Removing your pieces helps maintain their brilliance and longevity.
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Store your jewelry in a clean, dry place—preferably in a soft-lined box or individual pouches to prevent scratches. Keep each piece (rings, pendants, earrings, bracelets, bands, or watches) separate, especially those with moissanite, to avoid damage. Avoid humidity and direct sunlight, and consider using anti-tarnish strips for silver pieces.
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Yes, jewelry can lose its shine over time due to daily wear, exposure to air, moisture, lotions, and chemicals. Metals like gold and silver may develop a dull layer, and dirt buildup can reduce the sparkle of moissanite. Regular gentle cleaning and proper storage will help maintain its brilliance.
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No, we do not offer polishing or professional cleaning services. However, we provide a micro-fiber cloth to help you gently clean and maintain your jewelry at home. For best results, avoid exposure to harsh chemicals, perfumes, lotions, and excessive moisture, as these can dull the shine and affect the finish over time.
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Care for each type of jewelry slightly differently to maintain its shine and durability:
Gold (Yellow, Rose, White): Clean with mild soap and lukewarm water, then dry with a soft cloth. Avoid harsh chemicals and remove before heavy activities to prevent scratches.
Silver: More prone to tarnishing, so store in a dry, airtight place and use anti-tarnish strips. Clean regularly with a soft cloth or mild silver cleaner.
Moissanite: Very durable but can attract oils and dirt. Clean gently with mild soap and a soft brush to maintain its brilliance. Avoid lotions and buildup around the stone.
- With regular care and proper storage, all your jewelry will retain its beauty for years. -
Yes, perfumes and chemicals can damage jewelry. They can cause discoloration in gold and silver, weaken metal over time, and create buildup on moissanite that reduces its sparkle. It’s best to apply perfumes, lotions, and sprays first, let them dry, and then wear your jewelry to keep it looking its best.
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It’s recommended to get your jewelry professionally cleaned and inspected every 6–12 months to maintain its shine and ensure the settings are secure.
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If a stone becomes loose, stop wearing the jewelry immediately to avoid loss or damage. Store it safely and get it checked and repaired by a professional jeweler as soon as possible.
Product Information
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We offer jewelry in White Gold, Yellow Gold, Rose Gold, and Silver. Our gold is available in 10K, 14K, and 18K, and we provide moissanite stones in various cuts including Emerald, Cushion, Asscher, Princess, Round, Oval, Heart, and Pear.
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We specialize exclusively in high-quality moissanite stones. Moissanite offers exceptional brilliance, durability, and value, making it a popular alternative to natural and lab-grown diamonds.
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We provide certification to verify authenticity and quality. A GJLI certificate is included, and a GRA certificate can be provided upon request at an additional cost.
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Natural diamonds are mined, while lab-grown diamonds are created in controlled environments with similar properties. Moissanite, however, offers superior brilliance, excellent durability, and better value, making it an ideal choice for those seeking luxury at a more accessible price.
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Yes, our moissanite jewelry is completely lead-free, nickel-free, and hypoallergenic. This makes it safe and comfortable for sensitive skin.
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Yes, we provide a GJLI and GRA certificate with our jewelry upon your request.
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We offer a wide range of jewelry including earrings, pendants, rings, bands, bracelets, and moissanite watches. Our collection includes both modern and classic designs.
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Yes, we offer full customization based on your preferences. You can personalize the design, metal type, stone size, and other details to create a unique piece.
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You can measure your finger using a measuring tape or refer to our detailed ring size chart available on each product page. This ensures a comfortable and accurate fit.
