Refund policy
At Loose Moissanite, your satisfaction is our priority.
If you're not completely in love with your purchase, we're here to help.
💰 Easy Returns Within 15–30 Days
You may request a refund within 15 to 30 days from the date of purchase — no questions asked.
Whether you ordered online or by phone, we’ll ensure your return is smooth and hassle-free.
📦 Return Conditions
To be eligible for a refund:
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Items must be returned in their original condition, unused, undamaged, and with all tags and certificates intact.
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The product must be securely packaged in its original box.
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Include the original sales receipt (or a valid proof of purchase).
⚠️ For your safety:
Please do not write or display the contents (e.g., "jewelry" or "diamonds") on the outside of the package.
🔁 Refund Process
Once we receive and inspect the quality of the returned item, we will:
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Notify you via email
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Issue a full refund to your original payment method within 2-3 business days
📞 Need Help?
If you’d like to initiate a return or have questions about your refund, feel free to contact our support team.
We’re here to make things right.
